Change or Cancel Order

Order Cancellation Policy

Customers are encouraged to use the self-service cancellation feature available on the “My Orders” page. Cancellation is only possible if the order has not been processed. If the “Cancel” button is visible, you may proceed to cancel your order directly.

Because custom modeling may begin shortly after an order is confirmed, cancellation availability depends on whether work has already started. Once custom modeling or production has begun, cancellation may no longer be available.

Once the cancel button is no longer available, the order is already being processed for shipment or has shipped, and cancellation is no longer possible. In such cases, our Customer Service Team will be unable to cancel the order.

Please be aware that once payment is completed, cancellations are not guaranteed. We strongly advise confirming your order details before proceeding with payment.

Shipping Address Change Policy

At digxipop, we strive to process and ship orders as quickly as possible. For this reason, shipping addresses cannot be changed once an order has been paid. We kindly remind all customers to carefully review and confirm their shipping information before completing payment, as incorrect or incomplete addresses may lead to delivery issues or failed deliveries.

If your order has already shipped and the address is incorrect, you may try contacting the courier directly once the package reaches the final delivery phase. To do this: Check your tracking number under "My Orders".