FAQ

General

1. How does it work?

It’s super simple — and you’re in control every step of the way:

Upload your photo on the product page
Click “Create figurine preview” to generate your preview

Not happy with the result? No problem — you can try multiple times until you like it
Choose your favorite preview and place your order

Once you order:

We turn your selected preview into a 3D model
Our professional 3D artists hand-refine the details
Your figurine is produced using high-precision full-color 3D printing
After quality inspection, it’s carefully packaged and shipped to your door

2.How big is the figurine?

The Mini Me and Pet Series are approximately 2.4 inches (6 cm) tall, while the Real Me figurine stands about 6 inches (16 cm) — roughly the size of an iPhone!

3.What material do we use for the figurine, and what does it feel like?

All DigxiPop figurines are made from photopolymer resin, a durable material widely used for collectible figures. Because each piece is 3D printed and hand-finished, you may notice a slightly matte or subtly layered texture on the surface. This is a natural result of the 3D printing process. It does not affect the overall appearance or quality of your figurine. Our production team carefully polishes and coats each model to ensure a smooth, high-quality finish that preserves every unique detail.

4. Do you do bulk order?

Yes. For orders over 10 items, we provide bulk order services. Please visit here to submit your bulk buy request.

5. What happens to the photos that are uploaded when the product is made?

Your privacy matters to us. All uploaded photos are used only for creating your figurine and are automatically deleted once production is completed. We never share, sell, or use your photos for any other purpose — EVER!

Customization

1. Can I fully customize my figurine?

Yes — and no. All figurines feature a fully customized face, created based on the photo you upload. If you’d like a fully customized outfit and pose, the Mini Me Series is your best choice. Just make sure to upload a full-body photo so we can accurately recreate your look. For all other regular figurines, only the face is customized — the outfit and design are fixed, and we don’t accept any modification requests.

2. What kind of photo should I upload?

Please upload a clear, front-facing photo with good lighting. Avoid blurry or heavily filtered images — the clearer your photo, the better your figurine will look!

3. Can I request changes after placing my order?

Yes, provided production has not yet begun.

Each order includes one complimentary round of minor revisions. Minor revisions include small changes to color, markings, facial expression, and similar details within the existing design.

Major structural changes may require an additional customization fee.

Once the model has been approved and production begins, additional preference-based changes are no longer included in the original order.

Shipping & Returns

1. How long will I get my order?

Confirmed orders are typically processed for shipping within 7-9 business days. You will receive a shipping notification via email once your order is ready to be dispatched.

2. How much is the shipping cost?

We provide free shipping within the US for orders over $89. Please visit our shipping policy for more information.

3. Do you ship internationally?

No. We currently only accept orders from the U.S.

4. What if I’m not satisfied with the finished figurine?

If your figurine arrives damaged, incorrect, or contains a significant manufacturing error, please contact us and we will make it right at no additional cost.

Because every figurine is custom-made, minor differences in likeness, color, texture, proportions, and very fine details are not considered manufacturing defects.

For subjective preference adjustments, we may offer one complimentary remake at our discretion, with the customer responsible for return shipping and replacement shipping.

Please see our Refund Policy for full details.

5. Can I change the address after the order is confirmed?

Unfortunately, shipping addresses cannot be changed once an order has been proccessed. We kindly remind all customers to carefully review and confirm their shipping information before completing payment.